Dropair Terms and Agreements

Thank you for choosing Dropair. Please read and confirm the following agreements before placing your order. If you do not understand the terms or do not accept any part of them, please do not place an order.

Quotation and Payment

  • The quotation is valid for 7 days. If you require a new quotation, please get in touch with us.
  • If you pay via bank, please use the same beneficiary name as the name on the invoice. Confirming the payment may take 2-4 working days, so please be patient. If you are in a hurry, please pay earlier to avoid delays.
  • If you pay via PayPal, an additional 4.15% handling fee will be charged.
  • Please note that the invoice payment amount is the amount that needs to be paid to our account. When making the transfer, please choose to the sender pay bank fees. Otherwise, we will notify you to make up the whole invoice amount after we confirm from the bank.

Delivery and Tracking

  • After receiving your payment, we will deliver the goods within 5 working days.
  • We will use FedEx to deliver the package if there is no special request.
  • The tracking number will be provided to you after the package is sent out. We cannot control when the package will reach you, so please wait patiently.
  • When providing the receiver’s shipping information, please provide full name, phone number, real detail address, and zip code; you cannot use the P.O. BOX address. If the address you provide is incorrect or unclear, and additional delivery costs may be incurred, you will bear them.
  • If you need to send the package to a third-party forwarding company, we can only ensure that it can be tracked to your designated address. We cannot control how the third party forwards the package. Under normal circumstances, the forwarding company may not log the information into its system immediately after receiving the package. If you cannot find package information in their system, please wait patiently as there is nothing we can do.
  • Even if we pay the full package shipping fee by the sender, you may be charged a certain accessory fee such as duty sometimes. This cost is borne by you.

Product and Warranty

  • The cable for connecting the adapter and indoor unit will be offered if necessary. The power cable and the CAT cable are not offered. You need to prepare them yourself.
  • To protect the environment, we only provide PDF documents of the manual, no paper items. You can also get help from the YouTube guide by QR code on the label.
  • For the same indoor unit, there may be multiple solutions. When one solution is not feasible, it is recommended to use other solutions, including IR solutions.
  • The product is not an open external part. The shell may be scratched during testing or transportation, but it should not affect the use and warranty.
  • The adapter is a highly personalized customized product and has no relevant certification. You should check the adapter regularly every 1 year during use. If the casing is found to be seriously deformed, please stop using it immediately and contact us.
  • We cannot guarantee 100% that it will work with your air conditioner. If it does not match, you can feel free to return it.
  • The product warranty is 2 years from the date of signing the goods. This Limited Warranty does not cover products under these conditions:
    • Conditions, malfunctions, or damage not resulting from defects in material or workmanship.
    • Improperly operated devices (e.g., assembled incorrectly, mishandling, overloading, etc.).
    • The adapter shell is pried open, or the logo or label on the shell is damaged.
    • Items that are unidentifiable by serial number or otherwise.
    • Purchases from unauthorized sellers.
    • Non-quality-related issues (after 30 days after purchase).
    • Free products.
    • Lost or Stolen Products.
    • No proof of purchase.

Installation and Safety

  • When using multi-strand power cords to supply power to the adapter, it is important to ensure safety measures.
  • Use cold-pressed terminals or tin lining to prevent the burrs of the multi-strand wires from causing damage to the adapter or other property.
  • During the installation and use of the adapter, carefully follow the provided manual and exercise caution to prevent electric shock.
  • Please note that personal safety and property safety are the responsibility of the user, and we cannot be held liable in such cases.
  • The adapter will not damage the indoor unit or smart thermostat. But if during the process of installing or using the adapter, the indoor unit or the thermostat has a breakdown or comes with an error code, we are not responsible for this.

Return and Repair

  • If the product needs to be returned, you must send back the product first. The returned payment does not include round-trip shipping fees and remittance fees charged by third parties. We can only return your payment from PayPal or use it as a balance for the next order.
  • If the product is confirmed to be faulty during the warranty period, we will replace it for free after we receive your returned product. You can send it back by your preferred courier company. If you want to save the cost, you can also use the Post Office, the shipping fee will be very cheap. But new products are only sent with new orders, not sent separately; if you need to send them separately, you can pay the related shipping fee yourself.
  • If the product is damaged after the warranty period, we will charge a few fees to repair and replace it. If a shipping fee is involved, you need to pay it.

Support

  • If you encounter any problems during installation and use, please feel free to contact us. WhatsApp: +81 704 304 1687.
  • It is recommended that you subscribe to our YouTube channel, and learn about the installation method from the YouTube channel first. http://youtube.com/@dropairs.
  • Due to the time difference, we may not be able to respond to your question in time; please be patient, and we will reply.
  • If you need technical support, please make an appointment in advance. If you encounter an issue, please provide feedback on the issue the first time at the site, instead of only telling us the result after leaving the site. Establishing a WhatsApp group with technicians will be very helpful for problem-solving.
  • It is more concise and clear to use video to tell us what problem you encounter than to use text.

 

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